Welcoming New Customers

Course Description – Welcoming New Customers

This course teaches what Nova Tile & Stone expects in greeting and guiding new customers in person, over the phone, or through email. Team members will learn to respond quickly, walk with customers instead of pointing, and gather key project details. The training explains how to confirm whether they are working with a contractor, designer, or fabricator and when to alert the proper sales or pricing team. Documentation on the Sales Order is emphasized. The goal is consistent, professional interactions that set up accurate quoting and a strong first impression.